We aim to get your order to you as quickly as possible, however please remember that all our products are hand-made and not mass produced. Under normal circumstances your order will be dispatched within 3-5 working days.
We use a variety of courier and delivery companies, however please allow 2-3 working days for a delivery to arrive. For customers in the Channel Islands, Highlands and Northern Ireland there may be additional postage charges, please contact us before ordering.
Please note that currently we can only arrange for delivery to the United Kingdom.
Returns and refunds
Old Oak Barrel is committed to delivering the highest standard of customer service and satisfaction. As part of our commitment to customer service, we understand that sometimes you may want to return an item. It is for this reason that we offer a simple 14 day money back guarantee on anything you buy from Old Oak Barrel.
Please contact us via the contact form or at firstname.lastname@example.org if you would like to return your order.
Goods must be returned to Old Oak Barrel within 14 days of receipt, undamaged and in their original packaging.
You are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged or wrongly dispatched item. You can return an item to us, via the method of your choice, or we can arrange a collection and return for a fee.
Please repack your item with care using all the original packaging. As the goods are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the items or boxes.
Should your order arrive with any damage, please do reach out to us via the contact form or at email@example.com with details of the damage and images to allow the team to assess the damage as quickly and accurately as possible. We will come back to you within 24 hours of your message and will contact you if we need any more information.